PRODUCT
Product Manager

Bhavik
Jhaveri

Product leader with 5+ years building AI-driven and data-intensive products at enterprise scale. Currently leading Voice AI and GenAI solutions that reduce operational friction and deliver real-world impact.

View My Work → Get In Touch
My Experience
  • Egen Product Lead 2023 – Present
  • Egen Product Analyst II 2021 – 2023
  • Netsmart Product Strategy Analyst 2018 – 2021
  • Being Latino Junior Analytics Strategist 2018

About Me

01

I'm a product leader with 5+ years of experience building and scaling AI-driven and data-intensive products across large enterprise. Currently leading development of AI/GenAI solutions, including Voice AI and document processing systems, working cross-functionally with engineering, data, and business leaders.

I have a proven track record of driving product strategy, aligning stakeholders, and delivering scalable solutions that improve efficiency and customer experience. Passionate about building intelligent systems that leverage AI to solve real-world problems.

5+
Years in Product Management
35%
Reduction in call center workload via Voice AI
1000+
Users migrated off legacy reporting systems
$2M+
Revenue impact identified & delivered

My Work

02
Egen
Product Lead
March 2023 — Present
  • Defined product vision and multi-phase roadmap for an AI-driven voice platform, reducing manual call center workload by ~35%.
  • Led end-to-end delivery across AI/ML, backend, and platform teams, designing a Kubernetes-based orchestration model scaling hundreds of daily call sessions.
  • Drove pilot adoption enabling AI-generated content to reach 85–90% first-pass approval rates with measurable reductions in review time.
  • Authored PRDs, user stories, and acceptance criteria for prompt schemas, approval workflows, and CMS submission flows — delivered 100% of Phase 1 scope on plan.
  • Made explicit roadmap trade-offs prioritizing high-impact workflows, ensuring faster production and a clear path to scalable production use.
Egen
Product Analyst II
March 2021 — February 2023
  • Spearheaded migration of 200+ Excel reports to Sigma dashboards using Snowflake, reducing security risk and standardizing enterprise reporting.
  • Conducted 15–25 stakeholder interviews across Compliance, Security, Finance, and Operations to define role-based access and governance standards.
  • Translated requirements into 30+ dashboard product artifacts, partnering with UI/UX to deliver self-service analytics experiences.
  • Facilitated transition away from legacy Excel, removing direct database access for 1000+ users across Servicing and Corporate teams.
Netsmart
Product Strategy Analyst
March 2018 — February 2021 · Geriatric Practice Management
  • Launched a HIPAA-compliant MVP connecting care teams through real-time messaging, improving communication efficiency by 32%.
  • Identified a $0.5M annual revenue opportunity via in-depth market research and competitive analysis, translating gaps into new feature development.
  • Coordinated requirement-gathering with internal and external stakeholders, driving a $1.5M incremental annual revenue increase while reducing dev timelines by 15%.
  • Gathered feedback from 1000+ customers to improve KPIs and NPS for EHR products used by healthcare professionals.
Being Latino
Jr. Analytics Strategist
January 2018 — February 2018
  • Built regression-based predictive models using integrated data sources, reducing manual reporting effort by 8 hours per week.
  • Analyzed performance metrics and carried out A/B tests to optimize user experience, increasing conversion rates by 30%.

Side Projects

03
🤖
Voice AI Platform
Designed and shipped an AI-driven voice platform automating customer call center interactions at scale using Kubernetes orchestration and LLM-powered conversation flows.
Enterprise · Confidential
📊
Enterprise Analytics Migration
Led a full migration of 200+ legacy Excel reports to Snowflake-powered Sigma dashboards — eliminating direct DB access for 1000+ users and standardizing governance.
Enterprise · Confidential
🏥
HIPAA-Compliant Care MVP
Launched a real-time messaging platform connecting physicians and nurse practitioners in geriatric care, improving communication efficiency by 32% and enabling more direct patient time.
Healthcare · Confidential

Case Studies

04
🎙️ AI / Voice
GenAI · Voice Platform
Scaling Voice AI to Reduce Call Center Workload by 35%
How I defined product vision, led a multi-phase roadmap, and orchestrated cross-functional delivery to bring an AI voice platform from 0 to production.
Coming Soon
📈 Data · Analytics
Enterprise Analytics
Migrating 200+ Reports to a Self-Service Analytics Platform
How I drove the end-to-end migration from legacy Excel reporting to governed Snowflake + Sigma dashboards, serving 1000+ enterprise users.
Coming Soon
💊 Healthcare · MVP
HealthTech · EHR
Launching a HIPAA-Compliant MVP for Geriatric Care Teams
How I shipped a real-time care communication product from requirements to launch — improving efficiency by 32% and contributing to $1.5M in incremental revenue.
Coming Soon
CONTACT ME
Let's connect

Have a question or want to work together?

Whether you want to discuss a product challenge, collaborate on something new, or just say hi — I'd love to hear from you.